Welcome to Malagram Support — where we've gathered the questions our community asks most, so you can find quick, honest answers without the fluff.
Still stuck? We're always just an email away: contact@malagram.com
I never thought I was cool. But when I wear the bracelets I make, I feel it. I spent years circling the so-called "cool" crowd — but I was never part of it. I just wanted to be.
Handmade things have a temper. Each bead holds a story, a touch, a person you want to stay close to. I don't make gadgets. I make things that last — things you'll want to keep wearing, years from now.
Tech can be cold. Hands are warm. The NFC chip inside isn't the point — it's just the quiet way your bracelet carries what matters most. A message. A memory. Someone you love.
I don't chase trends. I don't do "smart wearable" marketing speak. I just string beads, one by one, and hope they find the right wrists.
— Alex, Malagram
We offer three shipping methods to suit your needs and budget:
Economy Shipping: 3–5 business days
Standard Shipping: 3–12 business days
Express Shipping: 2–4 business days
Shipping costs are automatically calculated at checkout based on your destination and package weight — clear and transparent, no hidden fees.
All orders are crafted and quality-inspected within 2–4 business days after payment confirmation, then handed over to the carrier. Please note that customs clearance time for international orders is not included in the delivery estimate.
— We measure time by hand, and wait for every arrival with patience.
Do you ship internationally?
Yes, we ship worldwide. No matter where you are, we'll get it to you. Just be aware that your country may charge import duties or taxes – those are on you, not us. We can't predict what they'll be, so check with your local customs if you're unsure.
What payment methods are accepted?
We take all the usual ones: Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. Whatever works for you, as long as it gets the bracelet to your wrist. Your payment info is safe – we don't store it, and our partners are PCI-compliant.
What payment methods are accepted?
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Is buying on-line safe?
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